Frequently Asked Questions

The shelf life of all of our supplement products is 2 years from date of purchase, if unopened. 

Yes, we do! You can learn more about it at https://www.in10sityfitnessunited.com/affiliate-area/

As a way to provide premium service to our wonderful clients, we have developed the In10sity Prime program. Joining this VIP Membership Program Gives You:

• FREE Shipping on EVERY Order*
• Ultimate Anti Debt-Slave Program ($149.99 Value)
• FREE Soap with every order**

* Free Shipping method will utilize standard shipping and is only valid for orders shipped within the USA. Not valid on free product claims. You must select a paid shipping option if claiming one of these items.
**Free Soap selected by In10sity based on current inventory. Not valid with free product claims. You must have a PAID item in your cart in order to claim this item.
***Abuse of this program (ie purchasing multiple items all in different orders to get multiple free soaps and free shipping) may result in termination of your membership status. In order for this program to benefit everyone, we cannot have people submitting multiple orders in the same day as this results in an excess of shipping costs per order.

If there is an issue with your order, please contact us by filling out the contact form. Please note there are absolutely no returns or refunds for digital product purchases.

If you received a special promotional code by email (with the code shown in the email), these generally cannot be combined with any other offer or deal. If you are unsure, please inquire by the chat function on our website prior to placing your order. Deals are only valid on new orders after the deal has been published – no, you cannot get a discount on an order placed prior to the deal being launched.

*PRE-ORDERS ARE NOT ELIGIBLE FOR ADDITIONAL PRODUCT GIVEAWAYS OR COUPON CODES.

If you have ordered on 2 separate days and you would like to combine them we will combine them if you need us to. In some cases your package will be combined automatically. But most times your order will have to be requested to do this.

If you experience issues placing an order, we need to know about it! You can give us a call at (302) 677-1010, Monday to Saturday 9A-10P (EST), and we can help you place it by phone. Make sure to tell us the issues you experienced when you call! We like to get these things fixed right away.

It could be for many reasons:

1. Your address is invalid and we have contacted you but you haven’t responded.
2. Because your order is on backorder and it hasn’t been sent out yet because its not back in stock.
3. Because you paid for regular shipping and its still processing.
4. Because your item is a downloadable item and you haven’t downloaded it.

Backorder products are not currently in stock but are coming! Be patient, as soon as the product arrives in our warehouses, it will be shipped.

The only way you can split the order is if you notify the team and pay for it to get split by paying for the separate shipping of the item that will not be getting shipped.

That means that your whole order will be shipped out when it is available in its entirety. We suggest you order the items that are in stock together and the order that is on backorder separately if you wish to receive your order faster.

You Book A Consultation located on the homepage of the website and ask any questions that you need to ask when you book a consult with him.

Coach Reggie no longer personally answers emails. There are many coming in and he would like to give each of you his undivided attention. If it is a question the customer service number cannot answer please schedule a free consult with him. There he will be able to properly help you.

In10sity charges the customer what USPS charges In10sity. It varies for different countries for how long it takes to get to you. It’s hard to tell as different countries have different forms of customs.

After purchase visit your account section located on the website after you sign in. Go to the downloads link and download the document that you purchased.

You must try them in bundles so you know what the best soap is for you. For everyone has a different preference for what they want, you must choose what you like.

In10sity Fitness United is located in Delaware, which is in Eastern Standard Time (EST).

If your coupon code does not qualify it will not work, but in the instance it does and its not working simply enter it in notes and we will investigate when we receive the order.

Priority shipping guarantees your order will get sent priority mail which means that instead of flat rate which will take longer to get to you after being shipping priority mail is much faster and comes with automatic insurance on your package in case of any incident.

In10sity rarely ships on the weekends, sometimes we do and sometimes we don’t but its not something they have to do. Its not a business day so your package will not be getting sent out until Monday so its like the same thing.

You must ensure you enter the correct country during checkout to get the proper rates.

We make those who have paid for priority mail to get to orders sent to the front of the line but that doesn’t ensure your order gets sent in 24 hours. It only ensures yours will sent as soon as possible. We like to get your orders out as fast as possible as we have in the past but if we haven’t for reasons like a pickup in traffic we ask for your patience.

This could happen for a variety of reasons:

1. In many cases the customer will provide the wrong email address.
2. The customer could have gotten the email but it went to your spam or your promotions.
3. You could have just simply disregarded the email.

In any case if you feel as if you need to get help please contact In10sity customer service for a faster response.

As Coach Reggie says, everyone is different depending on what else or not your body is or isn’t facing. There is no way to tell how long it will take to feel the effect on anything. You can also view the reviews for our supplements so you can see other peoples experiences. But really there is no way to tell. The supplement could take a few days to work or longer it depends on the state of your body.

Subscriptions may be modified in your “My Account” section. If you move, it is your responsibility to update us with your new shipping address.