Q: What happens if I entered the wrong shipping address and my package is sent back to In10sity?
A- If your package is returned to In10sity due to any error of your own, you will be responsible to pay for any shipping charges for that package to be sent back out. If you decide you would rather receive a refund for your order, please note that shipping charges are non-refundable.
Q: I got an email about a deal ending at Midnight, what time zone is it?
A- All of our deals (when stated to end at midnight) will end at Midnight on the day of the promotion, in EST (Eastern Standard Time).
Q: I have a subscription for shipments of a product, but what if I move?
A- As the customer, it is your responsibility to contact us to notify us if you have moved or your address has changed for any reason. You may also update your shipping addresses via your My Account page. Any package shipped to an outdated address due to no notice will NOT be refunded.
Q: I placed my order before the promotion went out, do I still get the deal?
A- All deals/promotions start at the time the promotion goes out. There are no exceptions to this policy.
Q: Am I able to combine my orders since I am waiting for both packages, I would like them sent together?
A- If you have ordered on 2 separate days and you would like to combine them we will combine them if you need us to. In some cases your package will be combined automatically. But most times your order will have to be requested to do this.
Q: I’m having issues placing my order online, what do I do?
A- If you experience issues placing an order, we need to know about it! You can give us a call at (302) 677-1010, Monday to Saturday 9A-10P (EST), and we can help you place it by phone. Make sure to tell us the issues you experienced when you call! We like to get these things fixed right away.
Q: How much is shipping?
A- Shipping is calculated at checkout.
Q: When will my order ship?
A- Digital orders are delivered within 24 hours. Domestic orders are shipped with 5-7 business days. International orders may experience a slight delay (customer pays all shipping fees). If your order requires reproduction, you will be notified; which may delay shipping.
Q: When my order is shipped will I get a tracking number.
A- Yes when your order is sent you will get a tracking number automatically sent to your email address you have provided. So please be sure to give us the right email address so you will be able to track it. If you have not received tracking info then your order has not been shipped.
Q: What does it mean when a product is on backorder
A- That means that your product is currently being restocked but its not in stock yet. Meaning that you are preordering it to get it when it is in stock.
Q: What does it mean when I order a product rush but its on backorder?
A- That means that when your product is back in stock your order is priority over the people who have ordered the same product with regular shipping. So you will still get rush but only when it is physically back in stock.
Q: Why hasn’t my order been shipped yet?
A- It could be for many reasons. 1. Your address is invalid and we have contacted you but you haven’t responded. 2. Because your order is on backorder and it hasn’t been sent out yet because its not back in stock. 3. Because you paid for regular shipping and its still processing. 4. Because your item is a downloadable item and you haven’t downloaded it.
Q: What does it mean when I order products that aren’t on backorder but one is on backorder that is in my order?
A- That means that your whole order will be shipped out when it is available in its entirety. We suggest you order the items that are in stock together and the order that is on backorder separately if you wish to receive your order faster.
Q: How do I get in contact with Coach Reggie Aka Mr In10sity?
A- You book a consult located on the homepage of the website and ask any questions that you need to ask when you book a consult with him.
Q: Why is it so much to ship overseas? And how long does it take for the package to get to me?
A- In10sity charges the customer what USPS charges In10sity. It varies for different countries for how long it takes to get to you. Its hard to tell as different countries have different forms of customs.
Q: How do I download an item if it was a downloadable purchase?
A- After purchase visit your account section located on the website after you sign in. Go to the downloads link and download the document that you purchased.
Q- How do I know what best soaps there are to use?
A: You must try them in bundles so you know what the best soap is for you. For everyone has a different preference for what they want, you must choose what you like.
Q: What Timezone is In10sity Fitness located in?
A- In10sity is located in eastern standard time.
Q- What happens if my coupon code doesn’t work for me.
A: If your coupon code does not qualify it will not work, but in the instance it does and its not working simply enter it in notes and we will investigate when we receive the order.
Q: Why didn’t my order ship in 24 hours even if I paid for Priority shipping.
A- Priority shipping guarantees your order will get sent priority mail which means that instead of flat rate which will take longer to get to you after being shipping priority mail is much faster and comes with automatic insurance on your package in case of any incident.
Q: I ordered on Friday and it didn’t get shipped until Monday.
A- In10sity rarely ships on the weekends, sometimes we do and sometimes we don’t but its not something they have to do. Its not a business day so your package will not be getting sent out until Monday so its like the same thing.
Q: Why is shipping so expensive out of the country?
A- In10sity cannot help the rates of USPS. As this is their rates that go by weight and location in the world of shipment. In10sity will not pay your shipping cost if it out of the country you must pay that yourself.
Q: Why is it that I live in America but my shipping is over 30.00?
A- You must check the country you have entered usually that is what your issue will be. Some people forget that their country has not been entered or they have entered in the wrong country. Check on that and your issue with shipping should be solved.
Q: How fast is shipping usually?
A- We make those who have paid for priority mail to get to orders sent to the front of the line but that doesn’t ensure your order gets sent in 24 hours. It only ensures yours will sent as soon as possible. We like to get your orders out as fast as possible as we have in the past but if we haven’t for reasons like a pickup in traffic we ask for your patience.
Q: How come I have not received my tracking number or my email with my receipt of my order?
A- This could happen for a variety of reasons. 1. In many cases the customer will provide the wrong email address. 2. The customer could have gotten the email but it went to your spam or your promotions. That solution is to please update [email protected] to your email address. 3. You could of have just simply disregarded the email. In any case if you feel as if you need to get help please contact In10sity customer service for a faster response.
Q: I have contacted Coach Reggie and he hasn’t responded why?
A- Coach Reggie no longer personally answers emails. There are many coming in and he would like to give each of you his undivided attention. If it is a question the customer service number cannot answer please schedule a free consult for him. There he will be able to properly help you.
Q: The tracking says my package was delivered but I have not received it.
A- After your package has sent the liability is on the United States Postal Service to recover your package or to tell you where it is located. If you have Priority Mail your package is insured. We ask that after you have received notification of your package being sent to please track it. And if you do not want your package left at your door because you think someone will steal it you can request for USPS to hold it at the Post office.
Q: I bought the supplements. How long do they take to work?
A- As Coach Reggie says. Everyone is different depending on what else or not your body is or isn’t facing. There is no way to tell how long it will take to feel the effect on anything. You can also view the reviews for our supplements so you can see other peoples experiences. But really there is no way to tell. The supplement could take a few days to work or longer it depends on the state of your body.
Q: How to I modify or cancel my subscription?
A- You can simply go into your account section and choose the option to cancel.
Q: Will the In10sity shirts come out in different colors.
A- Yes they will right now In10sity is testing their shirt line out to see what is the best that you would like. So please support by showing them that you will rock the brand and they will come out with more.
Q: How long is a product normally on backorder?
A- The longest a product will be on backorder will be not longer than a few weeks.